FAQs
Frequently Asked Questions
Do you carry out approval plans and blanket orders?
We are able to fulfill approval plans and blanket orders and do so with a number of libraries around the world. Contact us directly at mohamed@ketabook.com or call us at +1 919 360 9080 or +212 65 74 22 01 (Morocco) to discuss your particular acquisition needs.
We are able to fulfill approval plans and blanket orders and do so with a number of libraries around the world. Contact us directly at mohamed@ketabook.com or call us at +1 919 360 9080 or +212 65 74 22 01 (Morocco) to discuss your particular acquisition needs.
Can Ketabook advise me on how to build a core collection on Morocco and North Africa?
Yes, Ketabook.com is run by a team of academics who can advise you about the state of North African publications, the basics to the different fields of the humanities and social sciences, and where to get the resources you need if they are not out of print.
Yes, Ketabook.com is run by a team of academics who can advise you about the state of North African publications, the basics to the different fields of the humanities and social sciences, and where to get the resources you need if they are not out of print.
I do not read Arabic, how can I choose books published in that language?
Every one of our books details' page contains a short translation of the titile and a description of the subject covered. Simply click on the title of the book or periodical to access the details. If you need more information about an item, do not hesitate to contact us.
Every one of our books details' page contains a short translation of the titile and a description of the subject covered. Simply click on the title of the book or periodical to access the details. If you need more information about an item, do not hesitate to contact us.
What basic reference works on North Africa should a university library have?
The key tools a researcher needs are :
The key tools a researcher needs are :
- • manuscript catalogs of the main North African libraries (public and private)
• biographical dictionaries
• classical historical texts
• basic religious works on Malikism which is the dominant theological school in North and West Africa
What are the 3 advantages of subscribing to periodicals through Ketabook?
1. We help you acquire issues that are missing in your collection.
2. We provide advice and help you acquire whole collections of a particular periodical (depending on availability).
3. We act as your subscriber before selected periodicals so that you get every new issue without having to bear exorbitant subscription rates imposed on institutions.
1. We help you acquire issues that are missing in your collection.
2. We provide advice and help you acquire whole collections of a particular periodical (depending on availability).
3. We act as your subscriber before selected periodicals so that you get every new issue without having to bear exorbitant subscription rates imposed on institutions.
How do I get your catalog?
Simply click here to download our latest catalog in PDF format for your to browse through or print.
Simply click here to download our latest catalog in PDF format for your to browse through or print.
Is it safe to use my credit card?
Yes. We use the latest SSL encryption technology to keep your sensitive information safe. Each purchase you make is protected and safe. Payments are processed by our partner paypal.com (owned by eBay.com) through secure and encrypted pages. Sensitive payment information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
Yes. We use the latest SSL encryption technology to keep your sensitive information safe. Each purchase you make is protected and safe. Payments are processed by our partner paypal.com (owned by eBay.com) through secure and encrypted pages. Sensitive payment information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
What is your privacy policy?
At Ketabook.com we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you with the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here.
At Ketabook.com we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you with the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here.
What are my shipping options?
We ship our products around the world. Find specific shipping options and costs.
We ship our products around the world. Find specific shipping options and costs.
How much do I have to pay for shipping and handling?
This will depend on the destination and on the size of your order. A quote is sent to you upon completion of your order. Shipping costs between Morocco and Europe are slightly cheaper than those required for North America. Shipping cost per pound/kilo decrease as the total weight increases. Handling costs represent one third of the total shipping and handling cost. The remaining 2/3 represent air mail postage.
This will depend on the destination and on the size of your order. A quote is sent to you upon completion of your order. Shipping costs between Morocco and Europe are slightly cheaper than those required for North America. Shipping cost per pound/kilo decrease as the total weight increases. Handling costs represent one third of the total shipping and handling cost. The remaining 2/3 represent air mail postage.
When will my order arrive?
To find out when you will receive your item, you need to consider the availability of the item you ordered and the shipping option you selected. 24 hours after the receipt of your order, you will get a confirmation email and an estimated shipping time. Special orders are more likely to take longer to reach you due to the time spent by Ketabook.com on locating and acquiring the products for you. Please keep in mind that international shipping takes longer than the domestic one. It is our policy to use AirMail or Air Cargo to reduce your delivery time. For North America, customers should allow between 2 and 3 weeks. Products that we acquire from Algeria and Tunisia will take between 3 and 6 weeks. For small and urgent orders, you can always opt for a rapid courier (UPS, FedEx, DHL) which are quicker, but more costly.
To find out when you will receive your item, you need to consider the availability of the item you ordered and the shipping option you selected. 24 hours after the receipt of your order, you will get a confirmation email and an estimated shipping time. Special orders are more likely to take longer to reach you due to the time spent by Ketabook.com on locating and acquiring the products for you. Please keep in mind that international shipping takes longer than the domestic one. It is our policy to use AirMail or Air Cargo to reduce your delivery time. For North America, customers should allow between 2 and 3 weeks. Products that we acquire from Algeria and Tunisia will take between 3 and 6 weeks. For small and urgent orders, you can always opt for a rapid courier (UPS, FedEx, DHL) which are quicker, but more costly.
Can I cancel or change an order after it has been submitted?
Yes. All you need to do is send us an email ASAP. (We cannot alter an order once it has entered the shipping process). Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel/change (including title, author, and any other information you have).
Yes. All you need to do is send us an email ASAP. (We cannot alter an order once it has entered the shipping process). Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel/change (including title, author, and any other information you have).
How do I contact Ketabook.com?
Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.
Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.
Do you carry rare, secondhand, and out-of-print books?
Yes, we're proud to offer a number of rare, secondhand, out-of-print, and reprints of old books. To consult our list, click here or use the search engine for a specific search. If you cannot find the item you are looking for in this website, try our Special Order service.
Yes, we're proud to offer a number of rare, secondhand, out-of-print, and reprints of old books. To consult our list, click here or use the search engine for a specific search. If you cannot find the item you are looking for in this website, try our Special Order service.
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