Privacy Policy
Security
Privacy, Security and Legal Issues
Welcome to ketabook.com. Our goal is for you to be as comfortable shopping here as you would be shopping at your favorite mall. We take your privacy seriously. Your credit card number is revealed only to the credit card transaction processing organization paypal.com responsible for the merchant account governing this web store. At no time is your credit card number transmitted over the public Internet in an unencrypted or insecure environment. At no time is your credit card number stored in an insecure device or on insecure media. Please also read the privacy statement of our credit card processing partner www.paypal.com
Information Collection and Use
Ketabook.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ketabook.com collects information from our users at several different points on our website. The names of our institutional clients (libraries) might appear in our website and our publications for informational purposes only. No personally identifiable information will be made public or shared with a third party.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address). We will not ask for financial information (like credit card number, expiration date) on our website. The customer will have to provide it to our payment partner www.paypal.com through a secure link. All information we collect is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.
Some of our business partners use cookies on their site (for example, paypal.com). However, we have no access to or control over these cookies.
Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with paypal.com to provide payment processing. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we Ketabook.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. The newsletter's aim in to inform the subscriber of the latest developments in the Maghrebi publication field as well as other related cultural activities. At no time is the user's email communicated to a third party.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an email to info@ketabook.com.
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Site and Service Updates
We also send the user site and service announcement updates. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support at feedback@ketabook.com
Choice/Opt-out
Users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at newsletter@ketabook.com
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Legal and Notices
The owner/operator ("ketabook.com") of this public Internet Web site ("ketabook.com") not liable for the failure of any single electronic commerce transaction or any series of electronic commerce transaction authorization failures experienced by one or more end-users accessing this web store over any public or private telecommunication system. Under no circumstances, including negligence, shall ketabook.com be liable for any incidental, special or consequential damages that result from the access or inability to access the ketabook.com site. Similarly, ketabook.com shall not be liable for the failure of delivery of any product or service purchased by one or more end-users accessing this web store through any public or private telecommunication system due to errors, omissions, interruptions, delays in operation, system congestion, insufficient bandwidth or any other failure of performance whether or not caused by events beyond ketabook.com's reasonable control. These include but are not limited to, acts of God, theft, destruction, or unauthorized use of the public Internet by any unknown third party directly or indirectly affecting the ketabook.com site. In any case, ketabook.com's entire liability and the customer's exclusive remedy will be defined by the terms of the Merchant Account Agreement under which payment was made for any product or service purchased at this web store.
Welcome to ketabook.com. Our goal is for you to be as comfortable shopping here as you would be shopping at your favorite mall. We take your privacy seriously. Your credit card number is revealed only to the credit card transaction processing organization paypal.com responsible for the merchant account governing this web store. At no time is your credit card number transmitted over the public Internet in an unencrypted or insecure environment. At no time is your credit card number stored in an insecure device or on insecure media. Please also read the privacy statement of our credit card processing partner www.paypal.com
Information Collection and Use
Ketabook.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ketabook.com collects information from our users at several different points on our website. The names of our institutional clients (libraries) might appear in our website and our publications for informational purposes only. No personally identifiable information will be made public or shared with a third party.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address). We will not ask for financial information (like credit card number, expiration date) on our website. The customer will have to provide it to our payment partner www.paypal.com through a secure link. All information we collect is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.
Some of our business partners use cookies on their site (for example, paypal.com). However, we have no access to or control over these cookies.
Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with paypal.com to provide payment processing. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we Ketabook.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. The newsletter's aim in to inform the subscriber of the latest developments in the Maghrebi publication field as well as other related cultural activities. At no time is the user's email communicated to a third party.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an email to info@ketabook.com.
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Site and Service Updates
We also send the user site and service announcement updates. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support at feedback@ketabook.com
Choice/Opt-out
Users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at newsletter@ketabook.com
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Legal and Notices
The owner/operator ("ketabook.com") of this public Internet Web site ("ketabook.com") not liable for the failure of any single electronic commerce transaction or any series of electronic commerce transaction authorization failures experienced by one or more end-users accessing this web store over any public or private telecommunication system. Under no circumstances, including negligence, shall ketabook.com be liable for any incidental, special or consequential damages that result from the access or inability to access the ketabook.com site. Similarly, ketabook.com shall not be liable for the failure of delivery of any product or service purchased by one or more end-users accessing this web store through any public or private telecommunication system due to errors, omissions, interruptions, delays in operation, system congestion, insufficient bandwidth or any other failure of performance whether or not caused by events beyond ketabook.com's reasonable control. These include but are not limited to, acts of God, theft, destruction, or unauthorized use of the public Internet by any unknown third party directly or indirectly affecting the ketabook.com site. In any case, ketabook.com's entire liability and the customer's exclusive remedy will be defined by the terms of the Merchant Account Agreement under which payment was made for any product or service purchased at this web store.
©.2004 ketabook.com