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COVID Prevention Policy

Shipping

We are currently anticipating shipping delays as we work to ensure the health and safety of our team and our customers. Please know we are monitoring the situation closely and will post updates as changes arise. Thank you for your patience during this difficult time.

Safety & Return Policy

In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our team, partners, and that of the final customer. As such, logistical operations and processing time may experience longer delays than expected. We thank you for your patience and understanding during this time and will continue to do our best to serve you.

For the convenience of our customers who have returns or require refunds, we will offer an additional 20-day extension to our 20 day return policy.

Support KETABOOK with Gift Cards

To help support our team in this time of crisis, we've introduced GIFT CARDS that will provide the cash injection we need during this slow period. All Gift Cards purchased have an open ended validity and don't expire. They can also be transferred and gifted to your friends, colleagues, and loved ones.