Shipping. Returns. Refunds.
By their very nature, all our orders are shipped internationally from our home base in Rabat, Morocco. Please keep in mind that international shipping costs are higher than domestic ones. We do not overcharge or make any profit from shipping costs. They are applied to the order exactly as they come from the logistics carrier.
We typically use Air Mail as the standard shipping option to insure quick and reliable delivery. To reduce your shipping costs, you can choose to ship using Surface Mail if shipping speed is not a priority. Shipments from Morocco will take between 10 to 15 business days to reach a typical U.S. destination, or about 10 business days for Europe. If after 6 weeks your package has not arrived, we will make a refund to your method of payment.
Please note that ketabook is not responsible for any customs' fees and import duties imposed in the destination country.
If you have special handling or shipping instructions for your order, please contact us directly or leave a note during checkout.
Return + Refunds
It's easy to return an item if you're not satisfied. We will issue a refund to your original form of payment for items returned within 14 days. Items must be returned in their original condition; shrink-wrapped products must be unopened. Shipping charges are non-refundable. Please contact us and mail us the items back to:
BP 5633 Ennahda
Rabat 10120 , MOROCCO
If after 30 business days after the shipping notice, the shipment is (for any reason) lost in transit and the books are not delivered to the customer's receiving address, ketabook will offer to replace and ship the same order again at no additional cost, or give the customer the choice of a full refund to the original method of payment.